Investor charter

Investor Charter – Research Analyst (RA)

Vision

Invest with knowledge and safety.

Mission

To ensure every investor is able to invest in the right financial products based on their needs, monitor their investments effectively, access research insights, and achieve financial well-being.

Services Provided by the Research Analyst

The Research Analyst provides the following services:

• Publishing research reports based on detailed market analysis.
• Providing independent and unbiased views on securities.
• Offering research recommendations based on publicly available information and analysis.
• Disclosing financial interests or conflicts of interest in recommended securities, if any.
• Ensuring all advertisements comply with SEBI regulations.
• Maintaining records of interactions with clients and prospective clients.
• Conducting required regulatory and compliance audits.

Client Onboarding and Disclosures

Before providing services, the Research Analyst will:

• Share Terms and Conditions of research services.
• Complete KYC formalities for fee-paying clients.
• Disclose key information including business activities, risks, conflicts of interest, and disciplinary history (if any).
• Inform clients about the use of Artificial Intelligence tools, if applicable.
• Provide necessary disclosures while sharing third-party research reports.

The Research Analyst will also:

• Maintain confidentiality of client information.
• Distribute research recommendations to clients without discrimination.
• Provide appropriate caution while recommending complex or high-risk financial products.
• Respect client data privacy and confidentiality.

Grievance Redressal Mechanism

Investors can raise complaints through the following channels:

1. Research Analyst: Clients may directly contact the Research Analyst. Complaints will be addressed within 21 days of receipt.
2. SCORES Platform: Investors can register complaints on SEBI’s online grievance system: https://scores.sebi.gov.in
3. Two-Level Review System:
   • First review by RAASB (Research Analyst Administration and Supervisory Body)
   • Second review by SEBI
4. SMARTODR Platform: If the complaint remains unresolved, investors may approach the SMARTODR platform for online conciliation or arbitration.
5. Physical Complaint:

   Office of Investor Assistance and Education,
   Securities and Exchange Board of India,
   SEBI Bhavan, Plot No. C4-A, ‘G’ Block,
   Bandra-Kurla Complex, Bandra (East),
   Mumbai – 400051

Rights of Investors

Investors have the right to:

• Transparent and fair practices
• Adequate and accurate information
• Fair and true advertisements
• Timely grievance redressal
• Be informed about service timelines
• Receive clear guidance when dealing with high-risk financial products
• Exit services as per agreed terms and conditions
• Protection against unfair contractual clauses

Responsibilities of Investors

Do’s:

• Deal only with SEBI-registered Research Analysts.
• Verify the SEBI registration number on the SEBI website.
• Read research reports and disclosures carefully before investing.
• Make payments only through authorized banking channels.
• Seek clarification before acting on research recommendations.
• Report any Research Analyst promising assured returns to SEBI.

Don’ts:

• Do not provide funds for investment to the Research Analyst.
• Do not rely on market rumors or misleading advertisements.
• Do not share trading, demat, or bank account credentials with the Research Analyst.
• Do not get influenced by promotional schemes, gifts, or incentives.